Terms and Conditions
Terms and Conditions
Terms for using the Jutoneo travel eSIM storefront and related support services.
Acceptance of Terms
This website is operated by Jutoneo Technology Limited. By accessing or using this site, you agree to these Terms and Conditions and our Privacy Policy.
Service Description
Jutoneo currently offers digital travel eSIM products. Product pages describe the destination, validity, allowance, and any relevant notes before checkout.
Important: all products on this storefront are digital and delivered electronically. No physical SIM shipment is included unless explicitly stated.
Orders and Delivery
- Orders are processed after successful payment confirmation.
- Delivery is digital and may include a QR code, activation details, or supplier-issued instructions.
- You are responsible for entering the correct email and reviewing the product description before placing the order.
Device Compatibility
You must confirm that your device supports eSIM and is not carrier locked before purchase. Compatibility is your responsibility unless the product page states otherwise.
Refund Policy
Digital delivery products are generally treated as final once issued.
Refund requests are reviewed case by case for non-delivery, verified activation failure, duplicate order, or materially incorrect fulfillment. We may ask for screenshots, device information, and order evidence before making a decision.
User Responsibilities
- Provide accurate order and account information.
- Review destination, validity, and setup instructions before purchase.
- Do not use the site for fraud, abuse, scraping, or unauthorized resale.
Limitation of Liability
To the maximum extent permitted by law, our liability is limited to the amount paid for the affected order. We are not responsible for user device incompatibility, local carrier restrictions, or losses caused by incorrect customer-provided information.
Contact Us
For order or legal questions, contact [email protected].