Privacy Policy
Privacy Policy
How Jutoneo collects, uses, and protects personal information when you browse or purchase travel eSIM plans.
Introduction
Jutoneo Technology Limited operates this website for the sale and support of travel eSIM plans. This Privacy Policy explains what information we collect, how we use it, and what choices you have.
Core principle: we collect only the information needed to operate the storefront, process orders, deliver digital services, prevent abuse, and respond to support requests.
Information We Collect
- Order data: order number, product purchased, amount, currency, and payment status.
- Contact data: email address and any information you send to support.
- Technical data: IP address, browser, device, approximate region, and basic logs needed for fraud prevention and troubleshooting.
- Account data: login details and order history if you create an account.
Note: payment details are processed by relevant payment providers. We do not publish or share full sensitive payment credentials as part of storefront operations.
How We Use Information
- To process orders and deliver eSIM activation details.
- To provide customer support, refund review, and dispute handling.
- To protect the site against fraud, abuse, and unauthorized activity.
- To keep records needed for accounting, compliance, and operational review.
Information Sharing
We may share limited information with service providers that help us operate the website, process payments, prevent fraud, or deliver digital services. We may also disclose information when required by law or to protect our rights and systems.
We do not sell personal information as part of ordinary storefront operations.
Data Security
We use administrative, technical, and operational safeguards appropriate to a digital storefront, including encrypted transport, access controls, and logging for security review. No online system can promise absolute security, so users should also protect their own devices and accounts.
Data Retention
We keep information for as long as needed to operate the service, complete support and refund handling, maintain transaction records, and meet legal or accounting obligations.
Your Rights
Subject to applicable law, you may request access, correction, or deletion of personal information that we hold about you. Some records may need to be retained for compliance or fraud-prevention reasons.
Contact Us
If you have privacy questions, please contact [email protected].